Support and Services
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Additional Contacts:
Dell, Inc.
Global Support Center
Dell Customer Hotline:
Contact Us;: 1-800-915-3355 or Live Chat
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Additional Contacts:
Egenera, Inc.
165 Forest Street
Marlboro, MA 01752
Customer Hotline:
1-866-301-3117
Accelerate Alliance Questions:
alliances@egenera.com
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Additional Contacts:
Fujitsu Siemens Computers GmbH
81730 Munich, Germany
Documentation Department:
(+49) 700 / 372 00000
Manuals and Documentation:
manuals@fujitsu-siemens.com
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Click here to Login to the Egenera Service Portal
Designed for Serviceability
Realizing that the system will be deployed in mission-critical environments, Egenera built the BladeFrame for serviceability. Our Customer Replaceable Unit (CRU) design means that most blades can be replaced, added or upgraded by the user, eliminating the issue of vendor response time. By giving customers immediate access to processing resources, Egenera's CRU strategy puts control over application availability in your hands. Event-notification functionality is also a standard feature. Plus, Egenera's support center can remotely monitor performance and proactively respond, enabling data center managers to better serve their customers whether internal or external. At the same time, Egenera services can be readily integrated with service offerings from third-party providers, enabling customers to leverage BladeFrame resources from within an existing service model.
A Single Point of Contact
By integrating components such as switches, network interface cards, host bus adapters and more, the BladeFrame reduces the need for multi-vendor support. Moreover, Egenera serves as the single point of contact for performance issues related to applications running on our platform. Even if the problem is with another supplier, we'll assist you in isolating the issue and coordinating service with the appropriate third-party provider. Our professionals work the issue to closure, never leaving you stranded in a finger-pointing exercise among vendors. Egenera stays committed to assisting in the resolution until you're up, running and satisfied.
People Make the Difference
Our first-line technical support, field engineers, and professional service experts are among the most knowledgeable in the industry, with an average 10 years' experience. Moreover, our single-tier support model means you'll be working with a veteran system administrator from the outset, significantly reducing the time needed to resolve inquiries.
Egenera also designates a primary and secondary service representative to each customer. Your primary contact is the BladeFrame expert who installs your system, is local to your facility, and establishes a close working relationship with your data center personnel. Your secondary contact likely assists with the installation and is your liaison to our corporate services function. In addition, Egenera staffs professional services experts to assist customers with advanced requirements such as application loading, application migration, software maintenance and establishing LPANs on the BladeFrame system.
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