Professional Services - Consulting and Best Practices Services

All service engagements include a client-specific executive summary containing strategic and operational recommendations, and a client-specific operation run book containing detailed technical instruction. The documentation is written with the expectation that the client will use it as a framework to enable repeatable operations and processes for future deployments.

Pre-Production Readiness (3 weeks)

• Prove Egenera advantages in the client environment during Proof of Concept (POC) loaned hardware testing
• Create operational and deployment best practices around lead applications on the Egenera systemapplications on the Egenera system
• Create a client-specific ROI model and executive report comparing Egenera to a business-as-usual deployment
• Client benefit: Acquire knowledge to architect, implement and support a production-ready environment that fully realizes Egenera benefits in strategy, operations and finance in order to gain a competitive market advantage.  Purchase with full confidence knowing that client environments run optimally under PAN.

Oracle Accelerator (3 weeks)

• Deploy a production-ready Oracle® RAC on Egenera
• Activate integration between PAN Manager and Oracle software (PAN plugin for Grid Control)
• Capacity on Demand best practice
• Build from Bare Metal best practice
• Client benefit: Deploy Oracle® RAC onto the EgeneraPAN, utilizing unique best practice strategies (e.g. Capacity on Demand), to have a production-ready infrastructure in just three weeks

Utility Services Accelerator (3 weeks)

• Accelerate deployment time and time-to-value using the advanced virtualization capabilities of the Egenera system
• Realize the features and benefits of the Egenera system and learn how to take full advantage in a client environment
• Deploy production-ready applications
• Client benefit: Optimize configuration of applications onto the Egenera system, utilizing field-tested best practices, to have a production-ready infrastructure in just a few short weeks

Disaster Recovery (DR) Accelerator(3 weeks)

• Build and implement client-specific solutions for DR
• Optimize DR processes and procedures based on Egenera platform capabilities
• Identify alternative uses for DR environments when not in production as part of the business continuance plan 
• Client benefit: Deploy a documented, tested and 100 percent repeatable working DR solution that reduces downtime to minutes, instead of days; streamline DR processes and steps

VirtualCTRL - Physical to Egenera (P2E) Migration (1 week)

• Migrate physical legacy servers to Egenera environments and place under PAN Manager control
• Utilize custom Egenera PS processes, as well as commercial tools and procedures to migrate client environments (pBlade or vBlade)
• Accelerate the migration to PAN architecture by eliminating time-consuming application/database reinstallation and configuration procedures
• Note:  P2E Migrations may be performed as part of PPR and USA engagements
• Client benefit: Greatly reduce time required to achieve production cutover on the PAN

xSP Accelerator (3 weeks)

• Develop shared resource model strategy for service providers based on PAN best practice deployment strategies, features and capabilities
• Leverage PAN architecture and best practices to optimize operations and develop unique products that may provide a competitive advantage in the marketplace
• Lead client though product positioning and price points to assist clients in development and approved business models
• Lead client through the technical deployment and optimization of PAN architecture
• Identify and provide recommendations to optimize business processes to take advantage of unique PAN features which will provide a competitive advantage in the marketplace
• Client benefit: Develop strategy, process and operations for how to optimize and achieve competitive advantage within the Hosted, Application, and Managed services market utilizing Egenera PAN

Server Virtualization Accelerator (PAN vmBuilder Accelerator / VMware ESX® Accelerator - 1 week)

• Support the creation of  multiple virtual machines within a single physical server
• Deploy virtual machines running under PAN architecture
• May include PAN vmBuilder software or virtual machine technology from VMware ESX® or other 3rd party providers
• Client benefit: Implement a stable, robust and documented environment in a short period of time while receiving training on best practices

PAN Utilization Methodology Accelerator (PUMA - 1 week)

• Provide consulting expertise for presenting and determining the virtualization technologies and strategies required by the end client
• Lead clients to determine optimal virtualization tools, applications and techniques.  Includes PAN Manager and  all PAN Manager modules, VMware ESX, PlateSpin, Virtuosso, and Xen, as well as other leading virtualization solutions.
• Architect optimal virtualization strategy for client application environments and datacenters
• Client benefit: Identify the best virtual environment across PAN  and 3rd party solutions

On-site Residency

• Provide onsite Egenera consultant(s) for an extended term
• Identify and provide best practice enhancement opportunities
• Accelerate knowledge transfer of best practices and training
• Operate as member of systems administration team to ensure effective use of large scale Egenera environments
• Client benefit: Leverage the advantage of having an onsite consultant with intimate knowledge of the Egenera technology and best practices and access to internal Egenera support staff, to accelerate the client's critical business needs

Oracle Suite of Services

• Remote DBA audit and improvement service
• Total systems performance assessment
• Client benefit: Derive optimal performance from Oracle database and receive operational recommendations for a more robust and scalable Oracle environment

Processing Area Network (PAN) Manager Administration Training

• PAN Manager administration training for system administrators
• Public, onsite and web based training
• Client benefit: Ensure that system administrators have learned and practiced the PAN Manager feature set and are experts in this technology.

Custom Support Services

• One day best practices workshop for managers
• Administrator certification program
• Pre-paid bank of consulting hours
• Client benefit: Gain detailed insight into how to fully utilize the Egenera system and reap its full benefits; verify that staff are properly trained to do their jobs; have the peace of mind that expert on-site assistance is always available on short notice based on the client's specific needs